Accessibility Statement

Our commitment

Guardian Care Hub is built to support people of all ages and abilities, including older adults, people living with disabilities, and the families who care for them. That commitment extends to our website. We want everyone who visits theguardiancarehub.com to be able to find information, understand our services, and get in touch with us, regardless of ability or the technology they use to browse the web.

Standards we follow

We aim for our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the technical standard referenced by the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act in the United States. In the United Kingdom, we also have regard to our obligations under the Equality Act 2010 and the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, where applicable to our services.

These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

What we do to support accessibility

We work to:

• Provide clear, descriptive text alternatives for images and icons
• Maintain sufficient colour contrast between text and background
• Ensure the site can be navigated using a keyboard alone
• Use clear, consistent headings and page structure
• Write in plain, direct language and avoid unnecessary jargon
• Make sure interactive elements such as buttons and links have a clear, visible focus state
• Test pages using accessibility evaluation tools and, where possible, real assistive technology such as screen readers

Known limitations

We are continuing to improve accessibility across the site. Some third-party content or embedded media, such as our promotional video, may not yet fully meet every WCAG 2.1 AA success criterion (for example, full captioning or audio description). We are actively working to address these gaps and welcome reports of any accessibility barriers you encounter.

Requesting information in an alternative format

If you have difficulty accessing any content on this website, or if you would like information about Guardian Care Hub in an alternative format (such as large print, audio, or plain text), please get in touch and we will do our best to help.

• Phone: 020 4578 5569
• Email: info@guardiancarehub.com

Feedback and complaints

We welcome feedback on the accessibility of theguardiancarehub.com. If you find a barrier that stops you from using any part of our site, please let us know using the contact details above, including:

• The web page or section where you had difficulty
• A brief description of the problem
• The device, browser, and any assistive technology you were using, if known

We aim to respond to accessibility feedback within [X] business days and will work with you to provide the information or service you need through an alternative method in the meantime.

If you are not satisfied with our response, you may also be entitled to raise your concern with the relevant regulatory body in your country or region.

About this statement

This statement was prepared on July 2026 and reflects the accessibility of theguardiancarehub.com at the time of writing. We review and update this statement periodically as we make improvements to the site.